Terms & Conditions
Safety & Flexibility
Although the major purpose of education school trips is to educate students about meaningful lessons and help them to get a deeper understanding of real-life, safety is also the most important consideration. This is the reason why any trips operated by Educational School Trip is carefully covered with the best-arranged accommodation and transportation. All of our tours are well-designed and prepared to minimize risk or unexpected things during the trip. As one of the best professional travel operator in Hanoi, Vietnam, we confidently ensure the safety of any individual, tour groups.
Flexible alteration of itineraries: You can refer our tour itinerary suggestions, if they do not fit your taste, you can change some details in the tour or create a complete new tailor-tour by customizing base on your desires. Remember that alterations after payment of the deposit will involve in a sum of the fee which depends on third parties such as cruise operators, airlines, and hotels.
Educational School Trip does not include Tourist Accident or Casualty Insurance in any destinations, and all insurance is not part of our package or customize or excursion. We highly recommend that tourists purchase full coverage travel insurance from their country of origin.
With Educational School Trip none of the charges is levied for toddlers. Children aged from 2 to 12 years are generally granted a reduction of 50% of the tour price, provided that they are accompanied by at least one full-paying adult and stay in the same room.
Accommodations (includes hotel or vessel) and pre-arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Educational School Trip’s control. Every effort will be made to operate tours as planned.
Educational School Trip offers 24/7 service with professional travel consultants being available.
You can contact Educational School Trip via the webform https://www.educationalschooltrip.com/ email, chat-line, or phone. If you fail to receive any response from Educational School Trip in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Educational School Trip customer service center at [email protected] or phone at +84 904 111 770 immediately to ensure that we are able to deal with your inquiry under the terms of our Term & Conditions.
Complains and Claims
Shall you feel unsatisfied with any service of Educational School Trip, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your tour.
In the event of a complaint or claim for compensation, you must inform us by email, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Educational School Trip will not be liable for any claims made later than 15 days after the completion of your tour.
It’s noticeable that your luggage allowance within Vietnam is under 7 kg per guest. Excess baggage charges are the sole responsibility of the clients. Regulations within Hanoi, Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Notice: The above language allowance not applied with budget Airlines.
It is obligatory for all children taking part in Educational School Trips to have health and accident insurance coverage. The clients are responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in which destinations visited.
Educational School Trip accepts no responsibility or liability whatever for the failure of clients to obtain appropriate documentation.
Liability & Responsibility
• Educational School Trip provides tour information for customers. Educational School Trip publishes travel information and services gathered from the selected quality hotels, transportations, and tour companies & operators. Educational School Trip will not be responsible for errors or inaccuracies in the information provided by third party providers.
• Educational School Trip shall not be responsible for any wrongful or negligent, fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party bit directly owned or controlled by Educational School Trip
• Educational School Trip shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Educational School Trip& Student Tour ’s control. Neither Educational School Trip nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
• Educational School Trip is not responsible for a client’s failure to comply with customs regulations.
• Educational School Trip is not responsible for the theft or loss of any customer’s valuables or items of personal property due to the negligence of the customer.
• Educational School Trip reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Educational School Trip has canceled any tour prior to the commencement of the tour, Educational School Trip is liable for a full refund of the money received from the client.
• Many of Educational School Trip’s packages include activities which require care and attention such as kayaking, climbing, exploring pristine nature and unexpected weather conditions,… You will receive help and advice from our representatives but all activities are undertaken at your own risk. Educational School Trip and their teams and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.
• Educational School Trip reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
Cancellation & Refunds
In the event of cancellation, we will refund any payment made to the Educational School Trip (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:
- More than 40 days prior to trip departure: 10% of the deposit paid is non-refundable. This will be saved for your next trip with us. The rest of the deposit paid will be refunded (bank fee levied by your end)
- 40 – 30 days prior to trip departure: 35% charged of the deposit paid
- 29 – 15 days: 50% charged of the deposit paid
- 14 – 10 day: 75% charged of the total booking value
- Less than 10 days or No show: 100% charged of the total booking value
After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.
Modification or Discontinuance of Service
Educational School Trip reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.